Leveringspolitik

Shipping Policy

Last Updated: August 19, 2026

This Shipping Policy explains how orders placed through cisuxv.shop are processed, shipped, delivered, tracked, and handled in the event of delays or delivery issues.

The website and related shipping services are operated by:

Visma LogBuy ApS
Gærtorvet 3
1799 København V
Denmark

Email: thidarat17062532@gmail.com
Phone: +45 63 27 14 90

By placing an order through our website, you acknowledge that you have read and understood this Shipping Policy.

1. Shipping Destinations

We currently provide international shipping to customers in the following countries and regions:

  • Spain

  • Portugal

  • Poland

  • Czech Republic

  • Slovakia

  • Slovenia

  • Bulgaria

  • Greece

  • Romania

  • Austria

  • Italy

  • Croatia

  • Estonia

  • Lithuania

  • Latvia

  • Germany

Shipping availability may depend on the specific product, destination, local delivery restrictions, and carrier availability.

If we are unable to ship an order to the delivery address provided, we will contact you using the email address or telephone number associated with your order.

We reserve the right to restrict shipping to certain locations where delivery is unavailable, impractical, or subject to carrier restrictions.

2. Shipping Fees

We offer free standard shipping on all eligible orders to the destinations listed above.

No additional standard shipping fee will normally be charged during checkout for eligible orders.

If a different or premium shipping option is available and selected by the customer, any additional charge will be clearly displayed before the order is completed.

Product prices displayed on our website include applicable taxes where required.

Please note that certain international shipments may be subject to:

  • customs duties,

  • import taxes,

  • handling fees,

  • local government charges,

  • other destination-specific fees.

Such charges, where applicable, are determined by local authorities and may be outside our control.

3. Order Processing

Orders are processed after payment has been successfully received or authorized.

Our standard processing time is:

3–5 business days

Business days are:

Monday through Friday, excluding public holidays.

Orders placed on:

  • weekends,

  • public holidays,

  • or outside normal business processing times

will generally begin processing on the next business day.

Processing time refers to the period required to:

  • verify the order,

  • confirm payment,

  • prepare the products,

  • perform order checks,

  • package the shipment,

  • hand the package over to the carrier.

Processing time is separate from the delivery time.

4. Order Verification

In certain cases, an order may require additional verification before shipment.

This may include situations involving:

  • incomplete shipping information,

  • unusual order activity,

  • payment verification,

  • address confirmation,

  • fraud prevention,

  • unusually large order quantities.

If additional information is required, we may contact you using the contact information provided with your order.

Delays caused by missing or inaccurate information may extend the processing time.

5. Estimated Delivery Time

Once an order has been processed and dispatched, the estimated shipping time is:

5–8 business days

The estimated total delivery time, including order processing, is:

5–13 business days

These timeframes are estimates only.

Actual delivery time may vary depending on factors such as:

  • destination country,

  • delivery address,

  • shipping carrier,

  • local postal services,

  • customs procedures,

  • weather conditions,

  • public holidays,

  • peak shopping periods,

  • transportation disruptions,

  • other circumstances outside our reasonable control.

6. Delivery Estimates

Delivery estimates begin after your order has been shipped.

The delivery time does not normally include the processing period before dispatch.

For example:

Processing: 3–5 business days
Shipping: 5–8 business days
Estimated Total: 5–13 business days

Delivery estimates are not guaranteed delivery dates.

We recommend allowing additional time during:

  • major holidays,

  • promotional events,

  • seasonal sales,

  • periods of unusually high shipping volume.

7. Shipping Carriers

We use reputable international shipping and courier providers.

Depending on the destination and order, carriers may include:

  • UPS

  • FedEx

In some cases, a shipment may also be transferred to a local delivery partner for final-mile delivery.

The carrier used for a particular order may depend on:

  • destination,

  • package size,

  • product type,

  • available shipping routes,

  • carrier capacity.

We cannot guarantee that a specific carrier will be used for every order.

8. Shipment Confirmation

Once your order has been dispatched, you will normally receive a shipping confirmation email.

The shipping confirmation may include:

  • your order number,

  • carrier information,

  • tracking number,

  • tracking instructions,

  • relevant shipping updates.

Please ensure that the email address entered during checkout is correct.

9. Tracking Information

Where tracking is available, you will receive a tracking number after your order has been shipped.

Tracking information normally becomes active within:

24 hours after shipment

In some situations, tracking updates may take up to:

72 hours

This can occur during:

  • public holidays,

  • weekends,

  • promotional periods,

  • high shipping volumes,

  • carrier system delays.

A temporary lack of tracking updates does not necessarily mean that the package has stopped moving.

10. Tracking Delays

Tracking systems are controlled by the relevant shipping carrier.

There may occasionally be delays between:

  • package scans,

  • warehouse transfers,

  • customs processing,

  • local courier updates.

If tracking information has not updated for an extended period, please contact us at:

thidarat17062532@gmail.com

Please include your order number and tracking number so that we can assist you more efficiently.

11. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check:

  • recipient name,

  • street address,

  • building or apartment number,

  • postal code,

  • city,

  • country,

  • telephone number.

Incorrect or incomplete delivery information may result in:

  • delivery delays,

  • failed delivery,

  • return to sender,

  • additional carrier charges.

12. Address Changes

If you need to change your delivery address, contact us as soon as possible at:

thidarat17062532@gmail.com

If the order has not yet been shipped, we will make reasonable efforts to update the address.

However, we cannot guarantee that an address can be changed after processing has started.

Once an order has been shipped, the delivery address normally cannot be changed by us.

In some cases, the carrier may provide delivery-management options directly to the recipient.

13. Order Changes

If you need to change information relating to your order before shipment, contact us as soon as possible.

Depending on the status of your order, we may be able to assist with:

  • shipping address changes,

  • contact information corrections,

  • order cancellation,

  • certain order updates.

Once an order has entered final processing or has been dispatched, changes may no longer be possible.

14. Order Cancellation

Before Shipment

If your order has not yet been shipped, you may contact us to request cancellation.

Please email:

thidarat17062532@gmail.com

and include your order number.

We will make reasonable efforts to process your request.

However, cancellation cannot be guaranteed if the order has already entered final processing.

After Shipment

Once an order has been shipped, it normally cannot be cancelled.

If you no longer wish to keep the product after receiving it, you may request a return in accordance with our Return and Refund Policy.

15. Delivery Delays

Although we aim to provide reliable delivery services, delays can occasionally occur.

Possible causes include:

  • severe weather,

  • customs inspections,

  • transportation disruptions,

  • carrier delays,

  • airport or port congestion,

  • strikes,

  • public holidays,

  • unusually high order volume,

  • unexpected logistical issues.

Where possible, we will assist customers in checking delayed shipments.

16. Customs Clearance

International orders may be subject to customs clearance in the destination country.

Customs authorities may inspect packages before delivery.

The duration of customs clearance is controlled by local authorities and is therefore outside our direct control.

Customs processing may result in additional delivery time.

Customers may be asked by customs authorities or the carrier to provide additional information before delivery can be completed.

17. Customs Duties and Import Taxes

Depending on your destination, an international shipment may be subject to:

  • import duties,

  • customs charges,

  • local taxes,

  • brokerage fees,

  • processing fees.

These charges are determined by the customs authorities or other relevant authorities in the destination country.

Visma LogBuy ApS does not directly control these charges.

If customs charges apply, they may need to be paid before the shipment can be released for delivery.

For information about possible customs charges in your country, please contact your local customs authority.

18. Failed Delivery Attempts

If the carrier is unable to complete delivery, the carrier may:

  • attempt delivery again,

  • leave a delivery notification,

  • redirect the package to a pickup point,

  • hold the package temporarily,

  • return the package to the sender.

Customers should regularly review tracking information after shipment.

If the carrier requests action, we recommend responding promptly to avoid the package being returned.

19. Unclaimed Packages

If a package is not collected from a pickup point or carrier facility within the required period, it may be returned to the sender.

If a shipment is returned because it was not collected, please contact us.

Any applicable reshipping, return, or handling arrangements will be assessed according to the circumstances and applicable policies.

20. Incorrect or Incomplete Address

If a package cannot be delivered because the address provided by the customer is incorrect or incomplete, the shipment may be:

  • delayed,

  • redirected,

  • returned to sender.

Customers are responsible for verifying their delivery address before completing checkout.

If the package is returned to us, please contact customer support for assistance.

21. Package Marked as Delivered

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend that you first:

  • check around the delivery location,

  • check with other members of your household,

  • check with neighbors,

  • check reception or building management,

  • review the carrier's delivery details.

If the package still cannot be located, contact us at:

thidarat17062532@gmail.com

Please provide your order number and tracking number.

We may ask you to contact the carrier or provide additional information to help investigate the delivery.

22. Lost Packages

If tracking indicates that a shipment may have been lost during transportation, please contact us.

We will review the tracking information and, where appropriate, communicate with the relevant carrier.

Carrier investigations may require additional time.

We will inform you of the available options after the investigation has been completed.

23. Damaged Packages

Please inspect your package when it arrives.

If the package or product appears damaged, contact us as soon as possible.

Please provide:

  • your order number,

  • a description of the damage,

  • photographs of the shipping package,

  • photographs of the damaged product,

  • photographs of the shipping label where relevant.

Please keep the original packaging until your case has been reviewed.

This information can help us evaluate the issue and communicate with the shipping carrier where necessary.

24. Missing Items

If your order arrives with an item or component missing, please contact us at:

thidarat17062532@gmail.com

Please provide:

  • your order number,

  • details of the missing item,

  • photographs of the package and received contents where possible.

Please note that some orders may be divided into more than one shipment.

If your order has multiple tracking numbers, additional items may still be in transit.

25. Split Shipments

In some circumstances, products from the same order may be shipped separately.

This may occur because of:

  • warehouse availability,

  • product size,

  • inventory location,

  • carrier requirements,

  • logistical considerations.

If your order is split into multiple packages, you may receive separate tracking numbers.

Receiving one package does not necessarily mean that the entire order has been delivered.

26. Multiple-Item Orders

For orders containing several products, delivery may occur:

  • in one shipment,

  • in several packages,

  • on different delivery dates.

There is normally no additional standard shipping charge simply because an eligible order is divided into multiple shipments.

27. Delivery Refusal

If you refuse delivery without first contacting us, the shipment may be returned to the sender.

Refusing a package does not automatically complete a cancellation or return request.

If you wish to cancel or return an order, please contact us and follow the applicable Return and Refund Policy.

28. Force Majeure and Events Outside Our Control

We are not responsible for shipping delays caused by circumstances outside our reasonable control.

These circumstances may include:

  • natural disasters,

  • severe weather,

  • war or civil unrest,

  • strikes,

  • transportation shutdowns,

  • customs actions,

  • government restrictions,

  • epidemics or pandemics,

  • major carrier disruptions,

  • other extraordinary events.

We will make reasonable efforts to minimize the impact of such events where possible.

29. Holiday and Peak-Season Shipping

During major holidays, promotional events, or peak shopping seasons, order processing and shipping networks may experience higher volumes.

During these periods:

  • processing may take longer,

  • carrier scans may be delayed,

  • tracking may update less frequently,

  • delivery estimates may be extended.

We recommend placing time-sensitive orders as early as possible.

30. Return Shipping

If you wish to return a product after delivery, please refer to our Return and Refund Policy.

Do not send a return package without first following the return procedure described in that policy.

For return questions, contact:

thidarat17062532@gmail.com

31. Refunds for Shipping-Related Issues

Any refund relating to:

  • cancelled orders,

  • lost shipments,

  • returned packages,

  • damaged products,

  • failed deliveries

will be handled in accordance with our applicable Return and Refund Policy and the circumstances of the order.

Refunds approved by us will normally be returned using the original payment method unless otherwise agreed.

32. Customer Responsibilities

To help ensure successful delivery, customers are responsible for:

  • providing accurate contact information,

  • providing a complete delivery address,

  • monitoring shipment tracking where available,

  • responding to reasonable requests from carriers or customs authorities,

  • collecting packages from pickup locations within the required period.

33. Changes to This Shipping Policy

We may update this Shipping Policy from time to time.

Changes may be made due to:

  • carrier changes,

  • shipping network updates,

  • new delivery destinations,

  • operational changes,

  • legal or regulatory requirements.

The latest version will be published on our website.

The date shown at the top of this policy indicates when it was last updated.

34. Contact Us

If you have questions about:

  • shipping,

  • delivery,

  • tracking,

  • customs,

  • delayed orders,

  • missing packages,

  • damaged shipments,

  • address changes,

  • order status,

please contact us.

Company Name: Visma LogBuy ApS

Address: Gærtorvet 3

Postal Code: 1799

City: København V

Country: Denmark

Email: thidarat17062532@gmail.com

Phone: +45 63 27 14 90

Registration Date: 15 September 2006

Website: cisuxv.shop

Postal Address

Visma LogBuy ApS
Gærtorvet 3
1799 København V
Denmark

Customer Service

Email: thidarat17062532@gmail.com
Phone: +45 63 27 14 90